Stockton on Tees Home Improvement Agency (Yorkshire Housing)

  • Address
  • Opening Times
  • Phone & Email
  • Stockton on Tees Home Improvement Agency (Yorkshire Housing)
  • Unit F20
  • Preston Farm Business Centre
  • Concord Way
  • Stockton on Tees
  • TS18 3RB

Monday to Friday - 9am to 5pm

 

Our Handyperson Service is for non – skilled DIY type jobs, allowing 2 free hours labour in any 12-month period. We are able to change light bulbs, put up shelves or pictures, put up flat pack furniture and other small jobs.

Our handyTec service provides technical support and advice on adapting, improving and repairing your home. We can arrange quotes from reputable contractors if we are unable to carry out the work ourselves, and oversee the work from start to finish. We are also able to look in to alternative sources of funding if a customer is unable to meet the cost of the work.

 

Who we help

Anyone living within Stockton on Tees who is over 60 years old, disabled or vulnerable adults with care and support needs

How you access our service

Face-to-Face

A face-to-face service is provided at:

Unit F20, Preston Farm Business Centre, Concord Way, Stockton on Tees, TS18 3RB

Drop in or make an appointment.

Telephone

Please telephone us on 01642 353529
Monday to Friday 9.00am to 5.00am

Email 

You can email us at: stocktonhia@yorkshirehousing.co.uk

 

Charges for our service

The customer would need to pay for any materials the handyperson provides. We would assess and provide a free quote for any larger work we carry out under the handytec service. We offer initial free advice from our technical officer then if a customer goes on to use our full technical service there would be a charge of 10% of the cost of the works.

Quality Marks and Accreditations

Foundations Mark

Access To Interpreters

There is no access to interpreters or British Sign Language

Disabled Access

The offices do have disabled access

Home Visiting Service

We can arrange Home Visits. Please telephone 01642 353529. 

Organisational Information

We are a Registered Social Landlord

Who we are regulated by

Foundations


Complaints Procedure

If you wish to complain about the service you have received from Stockton On Tees Home Improvement agency please phone 01642 353529 or email stocktonhia@yorkshirehousing.co.uk


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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  • Information
  • Advice
  • Advocacy
  • Representation
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Grants Assistance
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Energy Advice
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Health & Social Care
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Housing
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes