Getting the right advice at the right time from the right place

Stockton Welfare Advice Network (SWAN) provides free information on a range of issues affecting the people living in Stockton Borough. There are 16 categories of information to choose from including benefits, housing, debt, and health. 

SWAN is part of Stockton and District Advice and Information Service.

We have provided the best information and guides within each section and supplied links to useful tools including sample complaint letters, benefit calculators and factsheets. If you still need help you can use our local directory to locate an advice service near you. 

SWAN brings together local advice agencies to work in partnership to share information and good practice with an aim to improve advice services for the benefit of local residents.  

Coronavirus: Temporary Changes

To reduce the risk of COVID-19 infection for our clients and staff, we are now providing advice by telephone and email.

For advice on: Welfare benefits, Debt, Employment, Housing, Energy and Universal Credit, call: SDAIS Advice Line – 01642 633877 or email

We apologise for this temporary inconvenience.

Ian Bartlett – Manager

Help is also available from the Stockton Council COVID Support Team. If you are at home, vulnerable or self-isolating, help is available with:

Shopping, or collecting prescriptions

Providing essential food supplies

Walking or taking care of pets

Listening on the phone

Telephone 01642 01642 524500 (Available 7 days a week, 8am – 6pm)

INFORMATION ON SUPPORT AVAILABLE FOR UNIVERSAL CREDIT CLAIMANTS: Help and support is available with accessing a computer, setting up an email account or making a claim. For a list of what's available and where to go click HERE


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