By using this web site, you are agreeing to comply with and be bound by the following terms of use, which may change at any time.

Terms and Conditions

1. Intellectual Property

All material on this site is copyright of Stockton and District Advice and Information Service or is used with the permission of the owners. All rights reserved. Permission is granted to copy electronically and to print one copy of portions of this site for personal use only. Any other use of materials on this web site including reproduction for purposes other than those noted above, distribution, republication, transmission, re-transmission, modification, or public showing whether for gain or otherwise is strictly prohibited.

2. Disclaimer

The information in this website is for general guidance on your rights and responsibilities and is not legal advice. If you need more details on your rights or legal advice about what action to take, please go to NEED ADVICE for information about local advice services.

SWAN (Stockton Welfare Advice Network) has tried to ensure that the information on this website is accurate. However, SWAN will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. SWAN endeavours to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of

SWAN assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by SWAN of the linked website or any association with its operators. Further, SWAN has no control over the availability of the linked pages.

3. Hypertext Links

Certain links in this site will lead you to sites, which are not under the control of Stockton and District Advice and Information Service. Whilst we make every effort to provide you with links to high quality, reputable sites, Stockton and District Advice and Information Service accepts no responsibility or liability for any issues arising in connection with either use of your data, the site content or the services offered to you by these sites.

4. Privacy Statement

Stockton and District Advice and Information Service is committed to protecting your privacy. We will only collect, process and store information about you that we have openly collected from you or with your consent. Your details will be used only by Stockton and District Advice and Information Service for the purpose stated and will not be distributed, sold or rented to any third party.
We may share non-personal, non-individual information in aggregate with our partners (Stockton Welfare Advice Network) for research purposes. In other words, we will not tell our partners that you visited a certain page, but may tell them how many visitors visited that page.

5. Jurisdiction

This web site is controlled and operated by Fat Media Ltd on behalf of Stockton and District Advice and Information Service within the United Kingdom. These terms and conditions and anything in this website shall be interpreted in accordance with and governed exclusively by English law

Cookies Explained

What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.

How are Cookies Used?

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

Opting out of Cookies?

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office (Information Commissioner’s Office) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ ( which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

Our Main Technology Partners

We work with the following companies in maintaining and improving our website, and they must all satisfy the data protection requirements. If you have any more questions, please do contact us and we’ll be happy to help.

Fat Media Ltd

Fat Media Ltd provide build and host services to Stockton and District Advice and Information Service and help us to maintain the software that runs our website.