Actes Trust

  • Address
  • Opening Times
  • Phone & Email
  • 99 Acklam Road
  • Middlesbrough
  • TS5 5HR

9.30am to 3.00pm

Founded in 2001, Actes is a registered charity headquartered in Middlesbrough that aims to inspire individuals to realise their full potential and achieve change through enterprising solutions.

Operating across Tees Valley and beyond, Actes works closely with communities and has a successful track record of contract delivery linked to combating unemployment and reducing isolation. The Charity's strength lies in community engagement and working with clients to help them progress towards their aims and goals, be that in education, training, employment or a more stable lifestyle

STOCKTON- Work IT Out is an eight day training course designed to equip people with improved IT skills to help them navigate Universal Credit and be better prepared to enter the world of work. The course is accredited at City and Guilds Entry Level 3 and NOCN Level 1 Employability. 

How you access our service

Face to Face

Work IT Out runs from Newtown Community Resource Centre, 123 Durham Road, Stockton on Tees TS19 0DE

Please make an appointment using the telephone number listed below.

Courses run from 9.30am - 3.00pm

Telephone

If you would like to know more about the Work IT Out course please contact 01642 255001.
Telephone lines are open from 9.30am to 3.00pm

Email

You can get more information be emailing reception.rc@actes.co.uk

Referrals from other agencies

If you would like to refer someone to Work IT Out you can do so by:

Telephone: 01642 255001
Lines are open Monday- Wednesday from 08.30 to 17.30, Thursdays 8.30 to 20.30 and Friday 8.30 to 16.30. 

Email: reception.rc@actes.co.uk

Charges for our service

There are no charges for our services

Quality Marks and Accreditations

Actes is Matrix and Customer Service Excellence accredited.

Access To Interpreters

Actes would buy in an interpreter to work with a client face to face if this was required. 

Disabled Access

We do provide disabled access

Home Visiting Service

We do not provide a home visiting service

Organisational Information

Actes Trust is a voluntary agency with charitable status.
Registered Charity Number: 1122223

Who we are regulated by

Actes Trust is a subcontractor to a FE college for the delivery of Work IT Out and is therefore regulated by Ofsted. As an organisation Actes Trust is also regulated by the Charity Commission


Complaints Procedure

We have a complaints Policy and Procedure. If a learner disagrees with a comment or the marking of his/her work within their work book, Actes would refer to its Appeals Procedure which is a four stage process involving internal and external verification, and finally an appeals panel.


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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  • Information
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  • Benefits
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  • Work / Employment
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  • Yes
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