Epilepsy Outlook

  • Address
  • Opening Times
  • Phone & Email
  • Epilepsy Outlook
  • 79 The Arches, Park Road, Hartlepool TS24 7PW
  • Park Road,
  • Hartlepool
  • TS24 7PW

Face to face: Mon and Tues 10 – 4 pm 

Telephone service: Monday to Friday 10-4pm

07505541706 or 01429 297007

About Epilepsy Outlook

Support and advice is available to people with epilepsy and their carer’s. Clients can be directed to relevant organisations if required – and supported at such appointments to GP’s/consultants etc.   

Understanding the effects of the condition is an important factor for those with epilepsy.  Therefore, we provide a training session, free of charge in Stockton, to individuals and groups who want to know more about epilepsy and how best to help someone having a seizure.

Epilepsy Outlook was established in 1986 Hartlepool we have 3 shops and a variety of services with over 70 volunteers.

You can find out more about the session on 01429 297007 and asking for Jacqui or Andrew

Who we help

Epilepsy Outlook provides support and advice to people with epilepsy, their families and their carer’s.

 

How you access our service

Face-to-Face

A face-to-face service is provided at various locations across Stockton Borough

Please telephone us for an appointment.

Telephone

Our telephone lines are open 

Monday to Friday 10.00am - 4.00pm

Telephone: 07505541706 or 01429 297007

Email 

Advice can be obtained by emailing us at info@epilepsyoutlook@org.uk

Charges for our service

There are no charges for our services 

Access To Interpreters

There is no access to interpreters or British Sign Language

Disabled Access

There is disabled access.

Home Visiting Service

There is no home visiting service. 

Organisational Information

Epilepsy Outlook is a voluntary agency with charitable status
Registered Charity Number: 701140

Complaints Procedure

If you would like to complain about any of our services, please contact Jacqui Gettings, Operations Manager on 01429 297007 or Stephen Goodwin, Chair of Epilepsy Outlook, 79 The Arches Park Road, Hartlepool TS24 7PW


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

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