About Housing Options
Housing Options services work through partnership arrangements with housing associations, private landlords and other agencies in the voluntary, private and public sectors, in homelessness prevention.
If you are worried about becoming homeless - or you are already homeless, please get in touch with the Housing Options team as soon as possible.
Housing Options can:
• Assess your entitlement to housing if you are homeless or threatened with homelessness.
• Provide housing for those in priority need.
• Assist with temporary accommodation whilst enquiries about eligibility are being made.
• Help those who are homeless or threatened with homelessness to access privately rented accommodation through provision of a Bond Guarantee Scheme.
• Stockton Council's Housing Options team will provide the landlord with a guarantee in the form of a written agreement instead of a cash bond.
• Provide Housing Advice including information for tenants about harassment from landlords and illegal eviction.
Who we help
Anyone who is homeless, threatened with homlessness or inadequately housed.
How you access our service
Customer Service:
Monday-Thursday: 8:30 - 5:00
Friday: 8:30 - 4:30
Face to Face:
Monday to Friday: 9:30 - 4:30 (For homeless tonight)
You can obtain advice over the telephone by contacting: 01642 528389
Homelessness and Housing Solutions Service opening times (not homeless tonight)
Monday to Thursday: 9:00 - 5:00
Friday: 9:00 - 4:30
Emergency Duty team: 01642 524552
You can receive advice by emailing: Housing.options@stockton.gov.uk
Charges for our service
There are no charges for this service.
Access To Interpreters
There is access to interpreters or British Sign Language.
Disabled Access
The service has disabled access.
Home Visiting Service
There is a home visiting service which you can request by contacting the service by
telephoning 01642 528389 or emailing Housing.options@stockton.gov.uk.
Organisational Information
Statutory
Who we are regulated by
Central Government
Complaints Procedure
If you wish to complain about this service you can contact the Customer services section on 01642 393939