About the Revenues & Benefits Service (Stockton Borough Council)
The Revenues & Benefits Service is responsible for the:
• Assessment and payment of claims for Housing Benefit and Council Tax Support
• Processing changes relating to Housing Benefit and Council Tax Support claims, in line with legislation and Department of Work and Pension guidance
• Provision of a support service (including home visits) to assist customers who have difficulty in making a claim or providing supporting evidence
• Discretionary Housing Payment scheme, which assists customers with their housing costs when their Housing Benefit payments still leave them struggling to pay their rent.
• Over payment recovery, and the
• Prevention and detection of benefit fraud.
Who we help
Any Stockton Borough resident
How you access our service
Face-to-Face
Our face to face services are provided at:
Customer Service Centre,
Stockton Library,
Church Road,
Stockton on Tees,
TS18 1TU
Opening times
Monday: 8.30am - 5.00pm
Tuesday: 8.30am - 5.00pm
Wednesday 8.30am - 5.00pm
Thursday: 8.30am - 5.00pm
Friday: 8.30am - 4.30pm
Saturday: 9.30am - 12.30pm
Telephone
You can obtain advice over the telephone by contacting: 01642 393829
The telephone line is open:
Monday: 8.00am - 6.00pm
Tuesday: 8.00am - 6.00pm
Wednesday 8.00am - 6.00pm
Thursday: 8.00am - 6.00pm
Friday: 8.00am - 5.30pm
Saturday: 9.30am - 12.30pm
A telephone answering service operates outside these hours
You can receive advice by emailing: benefits.section@stockton.gov.uk
Charges for our service
There are no charges for this service
Quality Marks and Accreditations
Details of awards to Stockton Borough Council can be found here
Access To Interpreters
Stockton Council offers a telephone interpreting and translation service with access to interpreters in 150 languages through Language Line and a face to face service from a local provider. The service also has access to British Sign Language interpreters.
Disabled Access
The service has disabled access.
Home Visiting Service
There is a home visiting service which is available for vulnerable clients
Organisational Information
Statutory
Who we are regulated by
Department of Work and Pensions; Audit Commission
Complaints Procedure
Customer services section 01642 393939