Revenues & Benefits Service (Stockton Borough Council)

  • Address
  • Opening Times
  • Phone & Email
  • Housing Benefit and Council Tax Support - Stockton
  • Church Road
  • Stockton-on-Tees
  • TS18 1TU

Monday to Thursday 8am-6pm
Friday 8am-5.30pm
Saturday 8am-12.30pm 

About the Revenues & Benefits Service (Stockton Borough Council)

The Revenues & Benefits Service is responsible for the: 

• Assessment and payment of claims for Housing Benefit and Council Tax Support

• Processing changes relating to Housing Benefit and Council Tax Support claims, in line with legislation and Department of Work and Pension guidance

• Provision of a support service (including home visits) to assist customers who have difficulty in making a claim or providing supporting evidence

• Discretionary Housing Payment scheme, which assists customers with their housing costs when their Housing Benefit payments still leave them struggling to pay their rent.

• Over payment recovery, and the

• Prevention and detection of benefit fraud.

Who we help

Any Stockton Borough resident 

How you access our service

Face-to-Face

Our face to face services are provided at:

Customer Service Centre,
Stockton Library,
Church Road,
Stockton on Tees,
TS18 1TU

Opening times

Monday: 8.30am - 5.00pm
Tuesday: 8.30am - 5.00pm
Wednesday 8.30am - 5.00pm
Thursday: 8.30am - 5.00pm
Friday: 8.30am - 4.30pm
Saturday: 9.30am - 12.30pm

Telephone

You can obtain advice over the telephone by contacting: 01642 393829

The telephone line is open:

Monday: 8.00am - 6.00pm
Tuesday: 8.00am - 6.00pm
Wednesday 8.00am - 6.00pm
Thursday: 8.00am - 6.00pm
Friday: 8.00am - 5.30pm
Saturday: 9.30am - 12.30pm

A telephone answering service operates outside these hours

Email 

You can receive advice by emailing: benefits.section@stockton.gov.uk

 

Charges for our service

There are no charges for this service

Quality Marks and Accreditations

Details of awards to Stockton Borough Council can be found here 

Access To Interpreters

Stockton Council offers a telephone interpreting and translation service with access to interpreters in 150 languages through Language Line and a face to face service from a local provider. The service also has access to British Sign Language interpreters.

Disabled Access

The service has disabled access.

Home Visiting Service

There is a home visiting service which is available for vulnerable clients

Organisational Information

Statutory

Who we are regulated by

Department of Work and Pensions; Audit Commission


Complaints Procedure

Customer services section 01642 393939

 


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Debt
  • Information
  • Yes
  • Advice
  • No
  • Advocacy
  • No
  • Representation
  • No
  • Housing
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Work / Employment
  • Information
  • Yes
  • Advice
  • No
  • Advocacy
  • No
  • Representation
  • No