Stockton and District Advice and Information Service

  • Address
  • Opening Times
  • Phone & Email
  • Stockton and District Advice and Information Service
  • 32 Dovecot Street
  • Stockton-on-Tees
  • TS18 1LN

Temporary address for the general service

For opening times, see below

Advice: 0344 2451295 Admin: 01642 633877

About Stockton & District Advice & Information Service

Stockton District Advice and Information Service (SDAIS) is a Citizens Advice Bureau. We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

We aim:

• To ensure individuals do not suffer through lack of knowledge of their rights and responsibilities or, of the services available to them, or through an inability to express their needs effectively

• To exercise a responsible influence on the development of social policies and services, both locally and nationally

PLEASE NOTE THAT THE CURRENT ADDRESS IS TEMPORARY. THE DROP IN AND GENERAL ADVICE SERVICE WILL BE MOVING IN OCTOBER 2018. 

Who we help

The main service can be accessed by anyone, however, outreach service may differ

 

How you access our service

Face-to-Face

Face-to-face advice is available. The drop-in service is available Monday-Friday 9am-12.30pm. Appointments are available Monday to Friday 8.30am-5pm, and Saturday 9am-12.30pm.

Telephone

Telephone advice is available Monday to Friday 9.30am-3.30pm by calling 0344 2451295.
If you would like to book an appointment or find out more about our services please telephone: 01642 633877

Email

You can also get advice over email. Please email support@stockon-cab.co.uk and we will get back to you as soon as possible.

Referring someone to the service

If you are another organisation wishing to refer a client to this service, please complete the referral form and email it to support@stockton-cab.co.uk

Click here to access the referral form. 

Other Services We Provide

The list of available services are as follows:

Albany
Billingham
Ragworth
Thornaby

ALBANY

What Service is Offered

Session providing information, advice and advocacy on all social welfare issues including benefits, housing, employment, debt and consumer

Who can Access this Service?

The session is open to everyone living, working or studying in the Stockton Borough

Where is this Service Held?

Albany Resource Centre
Surrey Road,
Stockton-on-Tees
TS20 2QZ

How can you Access this Service?

Appointment only.
You can book an appointment by telephoning the main office at Bath Lane on 01642 633877

Days of the Week Service is Held

Wednesdays only

Times when the Service is Available

10.00am- 12.15pm

BILLINGHAM

What Service is Offered?

Session providing information, advice and advocacy on all social welfare issues including benefits, housing, employment, debt and consumer

Who Can Access this Service?

The session is open to everyone living, working or studying in the Stockton Borough

Where is this Service Held?

Billingham Outreach,
The Causeway,
Billingham,
Stockton-on-Tees
TS23 2HD

How Can you Access this Service?

Appointment only.
You can book an appointment by telephoning the main office at Bath Lane on 01642 633877

Days of the Week Service is Held

Wednesday

Times When Service is Available

1.30pm-4.30pm

 

RAGWORTH

What service is offered?

Session providing information, advice and advocacy on all social welfare issues including benefits, housing, employment, debt and consumer

Who can access this service?

The session is open to everyone living, working or studying in the Stockton Borough

Where is the service held?

Ragworth Neighbourhood Centre,
St.John’s Way
Ragworth,
Stockton on Tees
TS19 0FB

How can you access this service?

Appointment only.
You can book an appointment by telephoning the main office at Bath Lane on 01642 633877

Days of the week service is held?

Mondays only

Times when the service is available?

9.15am to 11.30am

THORNABY

What service is offered?

Session providing information, advice and advocacy on all social welfare issues including benefits, housing, employment, debt and consumer

Who can access this service?

The session is open to everyone living, working or studying in the Stockton Borough

Where is the service held?

South Thornaby Community Centre,
Haviland Rd,
Thornaby on Tees
TS17 9JG

How can you access this service?

Appointment only.
You can book an appointment by telephoning the main office at Bath Lane on 01642 633877

Days of the week service is held

Mondays only

Times when the service is available

1.00pm-4.00pm

 

Charges for our service

There is no charge for our services

Quality Marks and Accreditations

  • SDAIS has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

Age UK QM

  • SDAIS also holds an Investors in People accreditation
    Find out more information here
  • SDAID has quality mark ISO 9001
    Find out more information here
  • SDAIS are regulated by the Office of the Immigration Services Commissioner (OISC) to provide Level 1 advice in Asylum and Immigration Advice. Find out more information here

Access To Interpreters

Face to face or telephone interpreters and BSL interpreters can be accessed

Disabled Access

The offices do have disabled access

Home Visiting Service

If clients are housebound and unable to attend SDAIS they can be offered a home visit. Clients can also authorise a friend or relative to attend SDAIS on their behalf for an appointment.

Organisational Information

Stockton and District Advice and Information Service is a voluntary agency with charitable status and a Company Limited by Guarantee.

Company number: 5053647
Registered Charity Number: 1105391

Who we are regulated by

SDAIS adheres to the standards and procedures as part of the membership requirements of Citizens Advice. SDAIS are authroised and regulated by the Financial Conduct Authority.

For more details please click here

SDAIS are regulated by the Office of the Immigration Services Commissioner (OISC) to provide Level 1 advice in Asylum and Immigration Advice. For more information, please click here


Complaints Procedure

If you wish to complain, please contact SDAIS Manager Ian Bartlett at Bath Lane, Stockton-on-Tees, TS18 2DS


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Tax
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Grants Assistance
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Consumer
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Debt
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Discrimination
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Education
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Energy Advice
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Family and relationships
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • No
  • Representation
  • No
  • Managing your Money
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Health & Social Care
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Housing
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes
  • Immigration and Asylum
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Travel
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No
  • Work / Employment
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • No