Stockton Independent Complaints Advocacy Service

  • Address
  • Opening Times
  • Phone & Email
  • Stockton Independent Complaints Advocacy Service
  • 27 Yarm Road
  • Stockton on Tees
  • TS18 3NJ

Monday to Friday 9.00am - 5.00pm

0808 1729553

About Stockton Independent Complaints Advocacy Service

If you live in Stockton-on-Tees and have a complaint about NHS services, our free advocacy service can guide you through making a complaint by providing you with practical support, advice and information. We can also provide a free information pack to help people who want to self-advocate.

Who we help

We assist anyone living in the Borough of Stockton-on-Tees with a complaint about NHS services. 

How you access our service

Face to Face

You can access a face to face service at:

Stockton and District Advice and Information Service
Bath Lane
Stockton on Tees
TS18 2DS

The service is appointment only which you can obtain by telephoning 0808 1729553

Appointments are available:
Monday to Friday 9.00am-5.00pm

 

Telephone

You can get advice over the telephone 
Monday to Friday 9.00am-5.00pm

Telephone: 0808 1729553

Email

You can get advice by sending an email to sica@pcp.uk.net

Charges for our service

There are no charges for this service.

Access To Interpreters

Access to interpreters (including British Sign Language) is available

Disabled Access

Stockton Independent Complaints Service has access to other buildings through agencies that they work in partnership with that are accessible.

Home Visiting Service

A home visiting service is available for those that are housebound.

Organisational Information

Stockton Independent Complaints Advocacy Service is a voluntary agency with charitable status
Registered Charity Number: 106788

Who we are regulated by

Stockton Independent Complaints Service is regulated by Stockton Borough Council


Complaints Procedure

Complaints can by put in writing to:

Stockton Independent Complaints Advocacy Service
27 Yarm Road
Stockton on Tees
TS18 3NJ

Complaints can also be made to:

Pioneering Care Centre 
Carers Way 
Newton Aycliffe 
County Durham 
DL5 4SF

Telephone: 01325 321234 
Fax: 01325 301129

E-mail: enquiries@pcp.uk.net


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
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  • Information
  • Advice
  • Advocacy
  • Representation
  • Health & Social Care
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes