Tax Help for Older People

  • Address
  • Opening Times
  • Phone & Email
  • Tax Help for Older People
  • Unit 10 Pineapple Business Park
  • Salway Ash
  • Bridport
  • Dorset
  • DT6 5DB

See below for services

0845 601 3321 or 01308 488066

About Tax Help for Older People

Tax Help for Older People is a free service providing confidential, independent and expert help and advice on personal tax issues for older people on lower incomes.  With over 450 volunteers and a national helpline, it doesn’t matter where you live.  If your tax query is straightforward, we can usually deal with it by phone, by post or email.  For more complex matters, or if you would prefer, we can arrange a face-to-face meeting with a local volunteer tax adviser or a home visit if needed.  We aim to resolve your tax issues and put your mind at rest.

Who we help

Anyone approaching 60 or older on a lower income (roughly less than £20,000pa)

How you access our service

Face to Face

Face-to-face appointments can be arranged by our national Helpline. They are usually held at

Stockton and District Information and Advice Service,

Bath Lane,

Stockton on Tees TS18 2DS

To make an appointment, telephone 0845 601 3321 or 01308 488066


You can access advice over the telephone by contacting the national Helpline on 0845 601 3321 or 01308 488066

The line is open:

Monday 9.00am-5.00pm
Tuesday 9.00am-5.00pm
Wednesday 9.00am- 5.00pm
Thursday 9.00am-5.00pm
Friday 9.00am-5.00pm


You can get advice by sending an email to

Charges for our service

There are no charges for any service

Quality Marks and Accreditations

Tax help for Older People has the Advice Quality Standard which is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.


Access To Interpreters

Unfortunately, we do not have access to interpreters

Disabled Access

The offices at Stockton and District Advice and information Service do have disabled access.

Home Visiting Service

A home visiting service is available. Please let our national Helpline know that you require one when you ring for an appointment. 

Organisational Information

Tax Help for Older People  is a voluntary agency with charitable status. 

Registered Charity Number: 1102276

Who we are regulated by

Tax Help for Older People is not regulated by any external body

Complaints Procedure

Complaints from service users should be addressed to: 

The Operations Director,

Tax Help for Older People,

Pineapple Business Park,

Salway Ash, Bridport,

Dorset, DT5DB

or via email on

What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  • Information
  • Advice
  • Advocacy
  • Representation
  • Tax
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes