Welfare Rights (Stockton Borough Council)

  • Address
  • Opening Times
  • Phone & Email
  • Welfare Rights
  • 1st Floor Bayheath House
  • Prince Regent Street
  • Stockton on Tees
  • TS18 1DF

About Welfare Rights (Stockton Borough Council) 

Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to Stockton Borough Council residents. The service recognises that individuals must make their own decisions and so we aim to provide individuals with the information to be able to exercise their rights.

Who we help

If you’ve recently had a social security benefit claim turned down and are appealing against this we may be able to act on your behalf if you are referred to us by any of the following;

  • A Stockton-on-Tees Borough Council service, for example

Adult or Children’s Services

Blue Badge Customer Services

Housing Options

Revenues & Benefits Service

  • Sanctuary Supported Living
  • Stockton and District Advice and Information Service

We can also assist you if you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved)

If you work are receiving a service from of the agencies listed above ask your key worker  to refer your query to us on

Email: welfarerights@stockton.gov.uk

How you access our service

If you’ve recently had a social security benefit claim turned down and are appealing against this we may be able to act on your behalf if you are referred to us by any of the following;

  • A Stockton-on-Tees Borough Council service, for example

Adult or Children’s Services

Blue Badge Customer Services

Housing Options

Revenues & Benefits Service

  • Sanctuary Supported Living
  • Stockton and District Advice and Information Service

We can also assist you if you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved)

If you work are receiving a service from of the agencies listed above ask your key worker  to refer your query to us on

Email: welfarerights@stockton.gov.uk

 

Charges for our service

There are no charges for this service 

Quality Marks and Accreditations

Details of awards to Stockton Borough Council can be found here 

Access To Interpreters

There is no access to interpreters or British Sign Language

Disabled Access

There is no disabled access 

Home Visiting Service

Welfare Rights do not offer a home visiting service

Organisational Information

Statutory 

Who we are regulated by

Welfare Rights are not regulated by any external agency


Complaints Procedure

If you wish to complain about this service please contact: 

Billy Park
Team Manager
Welfare Rights
Stockton on Tees Borough Council
1st Floor
Bayheath House
Prince Regent Street
Stockton on Tees
TS18 1DF

Tel : 01642526226
Billy.park@stocton.gov.uk

 


What Services do we offer?

Information - The agency can provide basic factual details to help you with your problem by providing information through leaflets, fact sheets or by signposting you.

Advice - The agency will look at your problem in more detail and diagnose the problem, explore your options and provide you with guidance on a particular course of action. The information given will be tailored to your particular circumstances.

Advocacy - The agency will provide you with support and encouragement or represent your views, needs or rights eg make telephone calls on your behalf with you present.

Representation - The agency will take on your case and act on your behalf. This can include representing you at tribunal or court.

  •  
  •  
  • Information
  • Advice
  • Advocacy
  • Representation
  • Benefits
  • Information
  • Yes
  • Advice
  • Yes
  • Advocacy
  • Yes
  • Representation
  • Yes